At aurapetra.com, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for information regarding order processing, shipping methods, delivery times, and related procedures.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Shipping Methods
We partner with trusted shipping carriers in the United States to ensure reliable delivery of your orders. Depending on your location and selected shipping option, orders may be delivered through:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL eCommerce
Other authorized regional delivery partners
The carrier used for your shipment will be selected based on package size, destination, and logistical efficiency.
Estimated Delivery Time
For orders shipped within the United States:
Shipping Stage Estimated Time
Order Processing 1–2 Business Days
Transit Time 3–7 Business Days
Total Estimated Delivery Time 4–9 Business Days
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, peak shipping seasons, holidays, or other circumstances beyond our control.
Shipping Costs
Shipping fees, if applicable, will be calculated and displayed during checkout before payment is completed. Promotional free shipping offers may be available for qualifying orders.
Tracking Your Order
Once your package has been shipped, you will receive tracking information via email. Tracking updates may take up to 24–48 hours to appear in the carrier’s system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses submitted by the customer.
Lost, Delayed, or Damaged Shipments
If your package is lost, significantly delayed, or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue.
Delivery Delays
While we strive to meet estimated delivery times, aurapetra.com cannot guarantee delivery dates and is not liable for delays caused by carriers, customs clearance, natural disasters, severe weather, labor disruptions, or other events beyond our reasonable control.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Aurapetra LLC
Contact Person: Lisa Gramer
Address: 612 Alden Dr, Sycamore, IL 60178, United States
Phone: +1 (351) 355-5652
Email: lisagramer@aurapetra.com
We appreciate your business and thank you for shopping with aurapetra.com.